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From the Outlook web app, there are two ways to gain access to a shared mailbox you've been given permission to. The videos below will demonstrate the instructions provided for each method.

In order to open a mailbox other than your own, you must have permissions to the mailbox. If you are not sure whether you have permissions to a mailbox or if you need access to a mailbox, contact your system administrator.

Method 1: Add a Shared Folder - This is best for mailboxes you will need to use and monitor frequently

  1. Right click the 'Folders' heading in Outlook
  2. Select 'Add a Shared Folder'
  3. Enter the name or email of the shared mailbox you wish to add and select the account from the populated list
  4. Click 'Add'
  5. Locate the shared folder in your Outlook folder list
 

Method 2: Open Another Mailbox - This is best for mailboxes you will access infrequently

  1. From the Outlook web app, click your profile icon in the upper right corner.
  2. Select the option 'Open another mailbox.'
  3. In the field that opens, type the name or email address of the mailbox you want to open.
  4. Click 'open' - the mailbox will be opened in a new browser tab.
Keywords: Outlook, Shared Mailbox, Outlook web app, Office 365